Many customers I have dealt with in the past several years of major retail furniture have often been left feeling like they were provided inadequate information at the point of sale or they have received an item of furniture that they believe is not up to standard. Many manufacturers would employ a third party company to come and carry out an inspection on these items once a complaint has been logged. It would be at this point when the customer is informed that this is an invalid claim.
If you are still not satisfied with the outcome of these subcontracted visits and you would like an open and honest opinion on your item of furniture and your complaints, or even wish to seek advice on how to proceed with your existing complaint then please do not hesitate to ask. Thomson Woodworks firmly believe that you the customer should be provided all the information required to make the educated decision when purchasing your item of furniture and dealing with the after sales and complaints departments. Thomson Woodworks provide a pre-purchase advice service to ensure the customer never needs to make these complaints as they have been educated on how to approach retail companies as well as being educated on the various styles of furniture.